TERMS AND CONDITIONS
Shipping and Production
After you place your order we need around 10 working days for shield production and handling.
This is what we aim for however this could exceed if any delays occur or if we are in a busy period. Weekends do not count towards the process as it’s not a working day.
We suggest to always order in advance if you need this for a special occasion.
All of our sales are final, no refunds can be processed due to all of our products being personalised and/or manufactured on demand specifically for the customer.
Any valid refunds are processed as Wall Star UK store credits. This will ONLY allow you to place orders on wallstars.uk
To be eligible for a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost.
Your right to cancel
If you have placed an order and we have not ordered your goods from our printer we will issue an immediate refund.
Notice of a cancellation must be made in writing via email to email@example.com
If you have placed an order with us and we have not yet ordered your items with our printer we will issue an immediate refund. Notice of a cancellation must be made in writing via email to firstname.lastname@example.org
We are committed to protecting your privacy. We do not pass on your address or personal details to any 3rd party company, person or persons.
Email addresses are used to send you confirmation of orders, as well as status updates on orders you have placed with us that are yet to be completed.
Order records are saved on our secure database. We store your address, email address, telephone number and the products contained in the order so that in the unlikely event of there being a problem, we can contact you to resolve it as efficiently as possible. If you create an account with Wall Starts UK you can view a full history of all your orders placed with us at any time.
No credit card / debit card details are stored on our servers or database.
All payments over our website are securely encrypted so all transactions are dealt with efficiently and safely.
All credit card / debit card details are securely encrypted using the latest 256 bit encryption and processed via Stripe.
No customer credit / debit card details are stored on our servers or database.
Wall Stars UK offers the option of creating a customer account. This is a straight forward process and allows you to view your past orders. You can login into your account any time to view or edit your orders. You can cancel your account at any time.
If you haven’t found an answer to your question on this page, please email us at email@example.com and we will be more than happy to help.wallstars.uk